PetSmart, a well-known pet supply retailer, is dedicated to providing exceptional products and services for pets and their owners. With numerous locations across the country, PetSmart offers a wide range of pet supplies, including food, toys, bedding, and accessories. PetSmart also offers grooming services, training classes, and adoption events, making it a one-stop shop for all pet-related needs. The company aims to create a welcoming and safe environment for pets and their owners, ensuring that pets receive the care and attention they deserve. With knowledgeable staff members who are passionate about animals, PetSmart strives to provide excellent customer service and expert advice. PetSmart is committed to promoting responsible pet ownership and supporting animal welfare organizations.
Amenities and More
- Kerbside pickup
- Credit cards
- NFC mobile payments
- In-store shopping
- Quick visit
Reviews
Great staff at this location! Super nice and helpful and stocked with lots of goodies! Inside the Costco and Target center on Santa Rosa Ave. Lots of parking out front!
Groomers are great. I take my 3 dogs every 2 months.
I would give them zero stars if I could. I asked for large crickets for my 2ft bearded dragon and just because one of the employees mixed all the crickets together doesn’t mean mix the crickets they sell to the customers. So instead I got the smallest crickets which my lizard won’t even eat. And their superworms as well as their horn worms are all dead and they refuse to exchange or refund the money. Worst place to go for anything. Management is a disrespectful, lazy sorry excuse for leadership in that store.
Don’t ever come to this location expecting any kind of knowledge/assistance. Was told on the phone (after 30+ minutes of trying to call) that they hadn’t been carrying my pet’s prescription food for 2 months, when I was there 2 weeks ago and bought two bags of said food. Wasted quite a bit of time and effort trying to shop here. Thank god for Laguna Vet Hospital!👎
I really like this pet store. They have a large selection of pet supplies and food. Although acting as a separate entity, Banfield Pet Hospital is located inside the store. Soon, they will be filling the dog training position, while pet grooming is ongoing. I have taken one of my dogs to the Pet Hospital and purchase food at their store. PetSmart supports programs to provide pet food to families with economic issues. They also support making veterinary care available to families having trouble affording it. PetSmart also supports pet adoption programs, as well as having pets in their stores for adoption.
This store has the appropriate amount of staff. It was easy to find someone to help. I gave this location a 4/5 because they have their hours incorrectly listed on their listing. (However this may be updated soon as I informed their manager, and he said he’d deal with it as best he could). I showed up too early and had to wait a while because of this. Look at the photo from my review to see the correct hours from their window. The prices on cat food and litter are very competitive, and a much better deal than stores such as Safeway. Give their online ordering system a try and you won’t be disappointed.
Take my dogs here to get there nails done. Ask for a clip and grind, and the last 2 times they have not clipped. Only did the grind, yet charged me for both. We are not going to be paying for services not rendered any longer.
I would not have given them a single star if I had the opportunity just literally walked in the store and then was asked to leave because I didn't look like I was doing what I was supposed to do I walked back to go buy fish and get told to leave Petco you're my brand now I wouldn't recommend shopping at the store they are rude judgmental and overpriced
Location
1954 Santa Rosa Ave, Santa Rosa, CA 95404, United States
Hours
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Updating...
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